1.> The phone will support multi language. Please let us know what language do you need if you are not sure whether the phone has it or not.
2.> The internal storage will be less than specification, since part of it will be occupied by built-in system and apps. For example, ROM is 16GB, but only 11-13GB can be used, it is normal.
3.> Check your country network frequency from: www.willmyphonework.net. We are not responsible if it doesn’t work with your carrier after receiving the phone.
4.> The battery efficiency of refurbished or used phone will be less than standard. Normally it would be up to 80%. We do not accept any test from the third party application.
5.> All accessories for used or refurbished phone will not be original. Any dispute for “Fake accessories” will not be accepted, and no refund will be made for this kind of situation.
6.> Please let us know firstly if there is any problem on your phone. Any disassembly or repairing neither by buyer nor repairing store without our permission will be considered as man-made problem, we do not accept any dispute or refund due to this kind of situation.
7.> Used or refurbished phones does NOT support waterproof. Any dispute due to the waterproof function testing will be considered as man-made problem, and we do not accept any dispute or any refund due to this kind of situation.
8.> All the Android phones do not support OTA updating, but the phone will be working fine with the current original Android version on it, so it does not need updating. Any problems after updating by the buyer will be considered as man-made problem, we do not accept any dispute or any refund due to this kind of situation.
9.> All the iPhones can be updated normally, but please do make sure to do that by connecting to the computer. Otherwise it may be failure due to battery low or WiFi stability, and the phone will never be turned on after that.The free warranty also will be invalid
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us: