Domestic Delivery Cat’s Tree Tower Pets l Play Tree Scratching Tree arbre a chat Climbing Jumping Toy Frame Pets rascador gato
DOUBLE SAFTY:This 4 level construction cat tree covered by soft plush has a decent base with size of 24”L X 14”W that add significant solidity. The secure strap allow it fixed to the wall that prevent it from tippling over.
EFFECTIVE TO PROTECT FURNITURE: 2 fully scratching posts and the ramp covered with different sisal provide different scratching sensation and allow cats to sharpen and trim their nails. It comes with a pampam ball that entice them to have more activities. They will enjoy hours and hours fun with the cat tree instead of clawing your expensive furniture.
DIFFERENT HEIGHT EXPERIENCE: 2 Well Padded Perches provide different heights of view advantage as yawning on the larger perch to enjoy the sunshine, watching the birds outside window or getting to the highest perch to observe surrounding.
WONDERFUL RELAXATION SPOT:Fluffy cubbies offer a quiet and private place to rest and nap.the floor-level apartment requires no steps is perfect for senior cat. the ramp stand by help stretch their body and provide aid to clime up to the upper layer.
EASY CARE AND ASSEMBLY:It comes with step by step instruction and all the necessary tools. Supper easy to set it up. The top cover is removable for easy care.there is a spare for ball and condo cover included for replacement.
STURDY AND SAFE: Stability is always priority. The bottom base is reinforced that ensure its stability of the whole cat tree
WIDEN AND SPACIOUS: The extra large top perch with raised cushion rim offer maximum comfort for feline friend while they are lounging and looking out window They will definitely enjoy it
COZY AND PRIVACY: The dual condos is covered with ultra soft plush or felt, and the enclosed design creating a sense of security provide them a quiet place to curl up for snoozing
HEALTY AND FUN: Full wrapped with natural sisal, the scratching post satisfy will completely satisfy their instinct of scratching and help them maintaining a healthy habits of clawing
REASONABLE AND DETACHABLE: Your little “tiger” are fascinated with the fuzzy ball. With the unique design, the dangling ball will be strong enough not to be destroyed. What’s better,the spare replacement is included
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mr. Lowcost - Online Pets Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!